As a result of the Coronavirus’ impact on our nation and state and local health guidelines, we have taken actions to protect the safety of our fans, vendors and stakeholders.
Please see below additional information regarding your 2020 Xfinity 500 NASCAR Cup Series, NASCAR Xfinity Series and NASCAR Hall of Fame 200 NASCAR Gander RV & Outdoors Truck Series tickets.
If you purchased tickets to any of the three NASCAR national series races, you should have received an email on October 14 with the subject line ‘Important Martinsville Speedway Ticket Holder Update’ notifying you of your status. Fans who could not be reseated will receive a 120% credit, please click the DISPLACED tab below for more information.
For additional questions, please email email@example.com or call 877.722.3849.
- Displaced Information
- Reseated Information
A limited number of fans will be permitted in the grandstands for all three NASCAR national series events October 30 - November 1.
Fans who purchased tickets, camping, or experiences and were unable to be reseated will automatically receive a credit for the full amount of the order, plus an additional 20% of the total amount, in their Martinsville Speedway account by October 14.
The credit can be applied to a future race event in 2021 or 2022 at a NASCAR-owned track. For additional ticket holder options and more information, please click the FAQs tab. If a refund is preferred, refund request forms are due by November 14. Please note that our team will be in touch as soon as possible regarding refund requests, but it will take at least 60 days from the original form submission date to process requests.
A limited number of fans will be permitted in the grandstands for all three NASCAR national series events, but with some effected experiences and camping options. The following will not be available for the Xfinity 500 weekend:
- All Access Gold Pit Pass, Pre-Race Experience and The Ultimate
- SkyDeck and Cardinal Suite Passes
- Racing Electronics Scanner & FanVision Rentals
- GEICO Tent Camping
- Jimmie Johnson T-Shirt
Fans who purchased any of the above will automatically receive a credit for the full amount of the above effected experiences, plus an additional 20% of the total amount paid for those experiences, in their Martinsville Speedway. No action is needed to receive this credit.
Please note that this credit only applies to the above experiences and your other purchases, such as any of the three NASCAR national series events grandstand tickets, remain on your account unless you opted out of the 2020 event. The credit can be applied to a future race event in 2021 or 2022 at a NASCAR-owned track. For additional ticket holder options and more information, please see the FAQs tab.
Which purchases will be credited back to my account?
We have confirmed that all three NASCAR national series races will run with a limited, reduced number of fans in accordance with public health officials and local, state and federal authorities as well as related safety protocols and procedures. This credit covers any of the listed experiences you may have had on your account. To ensure social distancing between groups, fans who have already purchased grandstand tickets to any of the three NASCAR national series will be reseated in new locations, as comparable as possible to original seats, with new, lower ticket pricing applied.
What if I already elected to opt-out of the 2020 event?
At what other tracks can I use the event credit?
Ticket holders will receive a credit in their Martinsville Speedway account October 14. Ticket holders may use the 120% credit, from the above experiences, towards a future 2021 or 2022 NASCAR-sanction event at any NASCAR-owned track, subject to availability.
Please contact the ticket office at 877-722-3849 if you’re interested in applying your credit to an event at another NASCAR-owned track.
What do I need to do to get an event credit towards 2021 or 2022 events?
Ticket holders will receive a credit, for the above experiences, in their Martinsville Speedway account automatically. No action is needed to receive the credit.
Can I use my 120% credit towards my renewal?
Can I get a refund instead of an event credit?
Ticket holders requesting a refund must complete the refund request form by November 14, 2020.
Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 60 days from the original form submission date to process requests.
How will I receive my refund?
Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticket holder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.
I purchased a listed effected admission through another source, can I still get an event credit or refund?